If you do make a purchase and later decide it is not for you, just drop it in the mail using Royal Mail Recorded Delivery within 28 days from the date of purchase and you will receive a full refund as specified by our 365 Day Guarantee policy terms and conditions.
For more details please click here - 365 Day Guarantee
All returns must be sent to us using the Royal Mail Recorded Delivery Service please.
Cancellation of contract by you
You may cancel the contract at any time up to and including the fourteenth working day after the day on which the goods are delivered to you by notifying us by e-mail or post at the company address set out at the beginning of these Terms and Conditions. If you cancel the contract you must return the goods to us at the address set out at the beginning of these Terms and Conditions at your own cost and risk. If you cancel the contract and then you receive the goods you must not unpack them from their packaging but must immediately send them back to us.
In any event, you must return the goods to us within 17 days of receiving them. If you do not return the goods to us within 17 days we will contact you. If we have to collect them from you we will deduct any costs we incur in recovering the goods from your payment to us prior to re-crediting your charge card.
Provided that we receive the goods in the condition they were in when delivered to you then we will re-credit your charge card with the amount debited for your order for the goods in question as soon as possible and, in any event, within 30 days of your cancelling the contract.
Until you return the goods to us you must keep them in your possession and take reasonable care of them.